Atlantic Satellite Corporation continually evaluates its service
procedures to ensure that a close relationship is maintained between
the company and its customers. The goal in every case is to deliver
products of exceptional quality, backed by responsive technical and
administrative support. ASC remains committed to
offering comprehensive technical support to its customers through a
direct customer-to-ASC engineering link. This enables
a quick response to the customer’s needs, and ensures receipt of
exactly what the customer requires: Delivery of cost-effective
solutions for the most demanding applications.
Atlantic Satellite Corporations (ASC) Warranty Policy
Atlantic Satellite Corporation
(ASC) (Seller) warrants the items manufactured and
sold by ASC to be free of defects in material and
workmanship for a period of three (3) years from date of shipment.
ASC’s obligation under its warranty is limited in
accordance with the periods of time and all other conditions stated
in all provisions of this warranty.
This warranty applies only to defects in material and workmanship in
products manufactured by ASC. ASC makes
no warranty whatsoever concerning products or accessories not of its
manufacture. Repair, or at ASC’s option, replacement
of the ASC products or defective parts therein shall
be the sole and exclusive remedy for all valid warranty claims.
The applicable warranty period shall commence on the date of
shipment from ASC’s facility to the original purchaser
and extend for the stated period following the date of shipment.
Upon beginning of the applicable ASC warranty period,
all customers’ remedies shall be governed by the terms stated or
referenced in this warranty. In-warranty repaired or replacement
products or parts are warranted only for the remaining portion of
the original warranty period applicable to the repaired or replaced
products or parts. Repair or replacement of products or parts under
warranty does not extend the original warranty period.
Warranty Coverage Limitations
The following are expressly not covered under
1. Any loss, damage and/or malfunction relating in any way to
shipping, storage, accident, abuse, alteration, misuse, neglect,
failure to use products under normal operating conditions, failure
to use products according to any operating instructions provided by
ASC, lack of routine care and maintenance as indicated
in any operating maintenance instructions, or failure to use or take
any proper precautions under the circumstances.
2. Products, items, parts, accessories, subassemblies, or components
which are expendable in normal use or are of limited life, such as
but not limited to, bulbs, fuses, lamps, glassware, etc. ASC
reserves the right to revise the foregoing list of what is covered
under this warranty.
Warranty Replacement and Adjustment
will not make warranty adjustments for failures of products or
parts, which occur after the specified maximum adjustment period.
Unless otherwise agreed, failure shall be deemed to have occurred no
more than seven (7) working days before the first date on which
ASC receives a notice of failure. Under no circumstances
shall any warranty exceed the period stated above unless expressly
agreed to in writing by ASC.
This warranty is expressly in lieu of and excludes all other express
and implied warranties, Including but not limited to warranties of
merchantability and of fitness for particular purpose, use, or
applications, and all other obligations or liabilities on the part
of ASC, unless such other warranties, obligations, or
liabilities are expressly agreed to in writing by ASC.
All obligations of ASC under this warranty shall cease
in the event its products or parts thereof have been subjected to
accident, abuse, alteration, misuse or neglect, or which have not
been operated and maintained in accordance with proper operating
instructions. In no event shall ASC be liable for
Incidental, consequential, special or resulting loss or damage of
any kind howsoever caused. ASC’s liability for damages
shall not exceed the payment, if any, received by ASC
for the unit or product or service furnished or to be furnished, as
the case may be, which is the subject of the claim or dispute.
Statements made by any person, including representatives of
ASC, which are inconsistent or in conflict with the terms of
this warranty, shall not be binding upon ASC unless
reduced to writing and approved by an officer of ASC.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization
must be received. It is at this time that ASC will
authorize the product or part to be returned to the ASC
facility or if field repair will be accomplished. The Repair
Authorization may be requested in writing, email or by calling:
Atlantic Satellite Corp.
5241 Cleveland Street, Suite 112
Virginia Beach, Virginia 23462 USA
Any product returned to ASC for examination must be
sent prepaid via the means of transportation indicated as acceptable
to ASC. Return Authorization Number must be clearly
marked on the shipping label. Returned products or parts should be
carefully packaged in the original container, if possible, and
unless otherwise indicated, shipped to the above address. ASC
is not responsible for shipping to and from the factory. Customer is
responsible for all shipping charges.
When a product is returned for any reason, Customer and its shipping
agency shall be responsible for all damage resulting from improper
packing and handling, and for loss in transit, not withstanding any
defect or nonconformity in the product. By returning a product, the
owner grants ASC permission to open and disassemble
the product as required for evaluation. In all cases, ASC
has sole responsibility for determining the cause and nature of
failure, and ASC’s determination with regard thereto
shall be final.